Configuration adjustments within the embedded service deployment settings permit the incorporation of formatted text. This functionality allows for the use of boldface, italics, lists, and other stylistic elements within chat interfaces presented to end-users. For example, instead of plain text indicating estimated wait times, operators can present information with enhanced visual clarity through the use of bolding or highlighting.
The inclusion of formatted text enhances the user experience by improving readability and comprehension. Clear and visually appealing communication can contribute to increased customer satisfaction and more efficient problem resolution. Historically, embedded service deployments often presented information in a basic, unformatted manner, which could lead to misunderstandings or a perception of unprofessionalism. The capability to utilize rich text addresses this limitation, facilitating a more engaging and informative exchange.
